Shipping policy

Shipping Policy

Last updated: June 2026

This shipping policy applies to all orders placed on Cozy Residence in the United States.

Shipping Destinations

We currently deliver to the United States (US).

Shipping Costs

We offer free shipping — no minimum order required.

Processing & Delivery Times

Order cut-off time: Daily at 12:00 a.m. (EST, GMT-05:00). Orders placed after this time will be processed the next business day.
Processing time (handling): 1–3 business days (Monday to Friday, excluding public holidays)
Transit time: 7–9 business days (Monday to Friday)
Estimated total delivery time: 8–12 business days from order date

Please note: during holidays or periods of high demand, delivery times may be slightly longer.

Estimated Delivery Times

Country	Transit Time
United States (US)	7–9 business days

Sustainable Shipping Approach

To reduce overproduction and unnecessary inventory, we work with a demand-based shipping process. Processing times may therefore vary slightly per order. If an unexpected delay occurs, we will proactively notify you.

Duties, Taxes & Fees

All applicable taxes are included in the price. No additional costs will be charged upon delivery.

Undeliverable Packages

If a package cannot be delivered due to an incorrect address, an unclaimed shipment, or a refused delivery, additional fees may apply. Please ensure your delivery address is accurate at the time of ordering.

Lost or Damaged Shipments

If your shipment is lost in transit or arrives damaged, please contact our customer service team immediately. Depending on the situation, we will arrange a replacement shipment or issue a full refund. For damaged items, please provide photos to help us resolve your case as quickly as possible.