Payment & Billing Terms
Last updated: April 2026
These Payment and Billing Terms govern the payment process for orders placed on Cozy Residence in the United States.
1. Accepted Payment Methods
We offer the following secure payment methods:
- Credit Card: Mastercard, Visa, American Express
- PayPal
- Apple Pay
- Shop Pay
2. Payment Processing
- Payment is due immediately upon completion of your order.
- Orders are processed and shipped only after successful payment confirmation.
- If a payment fails or is cancelled, your order will not be confirmed. Please retry with a different payment method or contact us for assistance.
3. Prices & Currency
All prices are displayed in US Dollars (USD $).
Additional conditions:
- The currency displayed at checkout is binding.
- All prices include applicable taxes and duties.
- Prices may change at any time, but not after an order has been completed.
4. Taxes & Duties
All applicable sales taxes are included in the displayed price. No additional charges apply upon delivery.
5. Secure Payment Processing
- Cozy Residence uses SSL encryption and certified payment providers to protect your payment data.
- We do not store your credit card or payment details.
6. Refunds & Chargebacks
- Refunds are processed in accordance with our Return & Refund Policy.
- Refunds are issued in US Dollars (USD).
- In the event of payment issues, please contact our customer service before initiating a chargeback.
7. Invoices
Need an invoice for your order? Please send us an email with your order number and we will provide your invoice promptly.
8. Fraud Prevention
To protect our customers, we reserve the right to review, cancel, or temporarily hold orders where fraud or unauthorized use is suspected.
9. Customer Service
Our customer service team is available 24/7 via email.
Cozy Residence
Legal entity: G. Dimmendaal Payment Collector B.V.
Segment 3, 6921 RC Duiven
The Netherlands
Email: support@cozy-residence.com
We typically respond within 24 hours.