Payment & Billing Terms

 

Last updated: April 2026

These Payment and Billing Terms govern the payment process for orders placed on Cozy Residence in the United States.

1. Accepted Payment Methods

We offer the following secure payment methods:

  • Credit Card: Mastercard, Visa, American Express
  • PayPal
  • Apple Pay
  • Shop Pay

2. Payment Processing

  • Payment is due immediately upon completion of your order.
  • Orders are processed and shipped only after successful payment confirmation.
  • If a payment fails or is cancelled, your order will not be confirmed. Please retry with a different payment method or contact us for assistance.

3. Prices & Currency

All prices are displayed in US Dollars (USD $).

Additional conditions:

  • The currency displayed at checkout is binding.
  • All prices include applicable taxes and duties.
  • Prices may change at any time, but not after an order has been completed.

4. Taxes & Duties

All applicable sales taxes are included in the displayed price. No additional charges apply upon delivery.

5. Secure Payment Processing

  • Cozy Residence uses SSL encryption and certified payment providers to protect your payment data.
  • We do not store your credit card or payment details.

6. Refunds & Chargebacks

  • Refunds are processed in accordance with our Return & Refund Policy.
  • Refunds are issued in US Dollars (USD).
  • In the event of payment issues, please contact our customer service before initiating a chargeback.

7. Invoices

Need an invoice for your order? Please send us an email with your order number and we will provide your invoice promptly.

8. Fraud Prevention

To protect our customers, we reserve the right to review, cancel, or temporarily hold orders where fraud or unauthorized use is suspected.

9. Customer Service

Trade name: Cozy Residence
Operated by: G. Dimmendaal Payment Collector B.V.
Registered address: Segment 3, 6921 RC Duiven, The Netherlands
Chamber of Commerce (KvK): 88038173
VAT: NL864484136B01
Email: support@cozy-residence.com
Customer service: Mon–Fri, 9:00–17:00 (ET) · reply within 24h

Our customer service team is reachable 24/7 through email.

Email: support@cozy-residence.com

Mon–Fri, 9:00–17:00 (ET) · reply within 24h