Privacy policy

Last updated: June 2026

This Privacy Policy describes how Cozy Residence ("we," "us," "our") collects, uses, and shares personal data when you visit our website, make a purchase, or otherwise communicate with us (together, the "Services").

Scope: This Privacy Policy applies to all customers in the United States.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be published on this page.

What Personal Data We Collect

1. Information You Provide Directly

  • Contact details: name, billing and shipping address, email address, phone number
  • Order data: products purchased, payment confirmation, shipping information
  • Account information: username, password (encrypted)
  • Communications: inquiries sent to our customer service

2. Automatically Collected Information

  • Device and browser information
  • IP address
  • Usage and interaction data
  • Cookies and similar technologies

3. Information from Third Parties

  • Payment and shipping service providers
  • Marketing and analytics partners
  • Shopify as our technical platform

How We Use Your Personal Data

  • Processing orders and payments
  • Shipping, returns, and refunds
  • Providing customer service
  • Improving our website and Services
  • Marketing and advertising (only where permitted by law)
  • Security and fraud prevention
  • Compliance with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to ensure website functionality, analyze usage statistics, and personalize content and advertising. You can manage or disable cookies through your browser settings or via our cookie banner. Please note that disabling cookies may limit certain website features.

Sharing of Personal Data

We only share personal data where necessary, including with:

  • Service providers (e.g., payment processing, shipping, IT, analytics)
  • Shopify, as our hosting and e-commerce platform
  • Marketing and advertising partners
  • Authorities, where required by law
  • Companies within our corporate group

We do not sell personal data.

Shopify

Our store is powered by Shopify Inc. Shopify processes personal data to provide and improve its services. For more information, please visit Shopify's Privacy Policy at https://privacy.shopify.com.

International Data Transfers

Your personal data may be processed outside the United States. In such cases, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable law.

Children's Data

Our Services are not directed at children. We do not knowingly collect personal data from persons under the age of 13.

Data Security & Retention

  • We implement technical and organizational security measures to protect your data.
  • Personal data is retained only as long as necessary for the stated purposes or legal obligations.

Your Rights

If you are a resident of California, you have the following rights under the CCPA/CPRA:

  • Right to access your stored data
  • Right to deletion of your personal data
  • Right to opt-out of the sale or sharing of your personal data
  • Right to restriction of sensitive personal data

Residents of other states may have similar rights depending on applicable state law.

To exercise any of your rights, please contact us using the details below. We may request additional information to verify your identity.

Marketing Communications

  • You can unsubscribe from marketing emails at any time via the unsubscribe link in our emails or by contacting us directly.
  • Transactional emails (e.g., order confirmations) are not affected.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

Supervisory Authorities

US residents may contact the Federal Trade Commission (FTC) or the relevant state-level authority depending on their state of residence.

Contact

Data controller under applicable privacy laws:

Trade name: Cozy Residence
Operated by: G. Dimmendaal Payment Collector B.V.
Registered address: Segment 3, 6921 RC Duiven, The Netherlands
Chamber of Commerce (KvK): 88038173
VAT: NL864484136B01
Email: support@cozy-residence.com
Customer service: Mon–Fri, 9:00–17:00 (ET) · reply within 24h

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us at any time.

This Privacy Policy complies with applicable US privacy laws including CCPA/CPRA.